Frequently Asked Questions (FAQ)
1. Orders & Payments
Q: How do I place an order?
A: Simply browse our collections, add items to your cart, and proceed to checkout. Once your order is confirmed, you will receive an email confirmation.
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, Shop Pay, and Klarna for installment payments.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly, so modifications or cancellations may not always be possible. If you need to make changes, please contact us within 24 hours at [your email].
2. Shipping & Delivery
Q: Where do you ship?
A: We currently only ship within the USA.
Q: How long does shipping take?
A: Orders typically arrive within 5-7 business days, unless the item is on backorder. Backordered items can take 12-16 weeks, as they are handmade.
Q: Do you cover shipping costs?
A: Yes! We offer free shipping on all orders within the USA.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number. You can also track your order on the Shop app.
3. Returns & Refunds
Q: What is your return policy?
A: All sales are final. We do not accept returns, exchanges, or refunds.
Q: What if my item arrives damaged?
A: We take great care in packaging and shipping your order. If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage, and we will assist you in filing a claim with the carrier.
4. Product Information
Q: Are your products made from sustainable materials?
A: Yes! We are committed to sustainability. Our furniture is crafted from 100% solid mango wood, responsibly sourced for durability and eco-friendliness.
Q: Do you offer custom furniture options?
A: At this time, we do not offer custom orders, but we are always expanding our collection! Stay tuned for new designs.
